Refund & Return Policy

At SurprizSmile, we always try our best to deliver quality products and a smooth shopping experience to our customers. Please read our refund and return policy carefully before placing your order.

Order Checking at Delivery

Customers are requested to check their parcel at the time of delivery. If the product is damaged, wrong, or missing, please contact us immediately with clear pictures or video proof.

Return & Exchange Eligibility

Returns or exchanges are accepted only in the following cases:

• Wrong product delivered

• Damaged product received

• Missing item in the order

• Product received is different from the product shown on the website

To claim a return or exchange, customers must contact us within 24 hours of receiving the parcel.

Non-Returnable Items

Returns or exchanges are not accepted in the following cases:

• Product is used, damaged, or opened by the customer

• Customer changes their mind after receiving the order

• Product color difference due to lighting or screen display

• Minor packaging damage during delivery

• Sale, bundle deal, or discounted products unless damaged or wrong item is received

Refund Policy

Refunds are only processed if the product is unavailable for replacement or if the issue is confirmed by our team. Refunds may take 5–7 working days after approval.

Delivery charges are non-refundable unless the mistake is from our side.

Exchange Process

If your exchange request is approved, we will guide you through the process on WhatsApp. The product must be returned in its original condition, packaging, and unused form.

Important Note

Please make an unboxing video while opening your parcel. This helps us verify any damage, missing item, or wrong product claim quickly.

Contact Us

For any return, exchange, or refund request, contact us:

WhatsApp: 0325-4350077
Instagram: Instagram.com/SurprizSmile