Terms & Conditions

Last Updated: June 2026

Welcome to SurprizSmile. By accessing and using our website, you agree to comply with and be bound by the following Terms & Conditions. Please read them carefully before placing an order.

1. General

SurprizSmile is an online gift store offering a variety of products including stationery, travel gifts, Islamic gifts, jewelry, home décor, bundle deals, and food & beverages.

We reserve the right to update, modify, or change these terms at any time without prior notice.

2. Product Information

We strive to display product images, descriptions, and details as accurately as possible. However, slight variations in color, design, packaging, or appearance may occur due to lighting, screen settings, or supplier updates.

3. Pricing

All prices displayed on the website are in Pakistani Rupees (PKR).

SurprizSmile reserves the right to modify product prices, promotional offers, and discounts without prior notice.

4. Order Acceptance

After placing an order, you may receive an order confirmation message or email.

SurprizSmile reserves the right to accept, reject, or cancel any order due to product availability, pricing errors, suspected fraudulent activity, or other valid reasons.

5. Shipping & Delivery

Delivery timelines may vary depending on location, courier services, weather conditions, public holidays, or unforeseen circumstances.

While we aim to deliver orders within the estimated timeframe, delays may occasionally occur.

6. Returns & Refunds

Please refer to our Refund & Return Policy page for detailed information regarding returns, exchanges, damaged products, and refund eligibility.

7. Intellectual Property

All website content including images, logos, graphics, text, and design elements are the property of SurprizSmile and may not be copied, reproduced, or used without written permission.

8. Customer Responsibilities

Customers are responsible for providing accurate shipping information, contact details, and order information.

SurprizSmile will not be responsible for delivery issues resulting from incorrect information provided by the customer.

9. Limitation of Liability

SurprizSmile shall not be liable for any indirect, incidental, or consequential damages resulting from the use of our website, products, or services.

10. Privacy

Customer information is handled according to our Privacy Policy. We do not sell or share customer information with third parties except where required for order processing and delivery.

11. Contact Information

For any questions regarding these Terms & Conditions, please contact us:

Website: SurprizSmile

Instagram: Instagram.com/SurprizSmile

Facebook: Facebook.com/Surprismile

TikTok: Tiktok.com/@surprizsmile

YouTube: Youtube.com/@surprizsmile

WhatsApp: 0325-4350077

Email: Contact us through our website or social media channels.

Thank you for shopping with SurprizSmile.